Policy
Our policy is to ensure our customers are happy with our special products. That’s why it is imperative that we have scheduled enough time to elaborate for each client.
Please thoroughly read our policies below before scheduling an appointment. By booking an appointment, you acknowledge that you have read, understand, and agree to our policies.
Cancellation and Rescheduling
Cancellation with less than 12 hours notice will result in a AED 50 fee applied on the next visit’s bill.
After business hours, cancellations or rescheduling requests for next day appointments cannot be accepted through email, text, or over the phone.
No-Show
Failure to show up to your appointment without notice will result in cancelling the appointment with AED 50 cancellation fee. Clients with multiple No-Show history may be refused to schedule any future appointments with us. This applies to clients who habitually cancel or reschedule appointments last minute, and clients with repeated latenesses as well. All of the reserved appointments will be removed WITHOUT prior notice.
Service Time and Late Arrival
Arrivals of 15 minutes and later than the scheduled starting times will result in a limited service, art, or design. Although technicians will try their best to provide clients with their desired nail design or color, service may end on their allotted time slot to avoid any overlapping of scheduled appointments of other clients.
Nail Fix Appointment
We offer a complimentary nail fix in the first week after a previous appointment. If gels start chipping or lifting within a week, please contact us to schedule a Nail Fix appointment. This does not apply to a nail repair for physical damage such as cut or breakage and a fee will be charged.
Color and design must be the same as the original.Due to our tight schedule, we cannot guarantee that a nail technician is available for a fix service without a nail fix appointment. Please schedule a fix appointment before returning to the salon.
Inside Salon
We strive to provide a relaxing, and enjoyable environment for all guests. Please use earphones to watch a video on your device as well as to talk over the phone.
We reserve the right to refuse service to anyone demonstrating inappropriate behavior to other clients/any member of our staff or for any situations we deem inappropriate.
Payment
We accept cards or cash for payment.
To protect against fraudulent use of credit and debit card, the client who receives the service MUST pay for the appointment with their own credit/debit card with their name imprinted.